Shipping and Refund Policy

Last Updated: Dec 30 2024


Thank you for shopping with Jugshanti, operating under the brand name Thiklok. This Shipping and Refund Policy outlines the terms and conditions regarding our shipping processes, returns, exchanges, and refunds for our hair care products. Please read this policy carefully before making a purchase.

1. Shipping Policy

We want to ensure that your shopping experience is as seamless as possible. Here's what you need to know about our shipping process:

A. Shipping Rates and Delivery Times

Shipping costs are calculated based on the delivery address, order weight, and the selected shipping method. At checkout, you will be able to view the applicable shipping charges.

  • Standard Shipping: Delivery usually takes between 5-7 business days depending on your location.
  • Express Shipping: Delivery usually takes between 1-3 business days for expedited shipping. This option is available at an additional cost.
  • International Shipping: Available for select regions. International shipping times vary based on destination.

Note: Shipping times may be affected by factors such as holidays, customs processing, and other unforeseen events. We strive to ensure timely delivery but cannot guarantee specific delivery dates.

B. Shipping Partners

We work with trusted shipping partners such as [Insert Shipping Carrier(s)] to deliver your orders safely. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

C. Shipping Address

Please ensure that your shipping address is correct at the time of purchase. Thiklok is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

D. Order Processing

Orders are typically processed within 1-2 business days from the time the order is placed. Orders are processed during business hours (Monday through Friday, excluding holidays). If you place an order on the weekend or during a holiday, it will be processed the following business day.

2. Refund and Return Policy

We want you to be completely satisfied with your purchase. However, if you're not fully happy with your products, we offer the following return and refund options:

A. Returns

You may return most products within 30 days of receiving your order for a full refund or exchange, subject to the following conditions:

  • Eligibility: To be eligible for a return, the product must be unused, unopened, and in the same condition as when it was received. It must also be in its original packaging.
  • Non-returnable Items: We cannot accept returns for the following:
    • Opened or used products.
    • Products purchased from third-party retailers.
    • Products marked as "final sale" or "non-returnable."

B. Refunds

Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. If the return is approved, we will issue a refund to your original payment method.

  • Processing Time: Refunds may take up to 7-10 business days to be processed, depending on your bank or payment provider.
  • Shipping Fees: Shipping charges are non-refundable. You will be responsible for the cost of return shipping unless the return is due to a mistake made by us (e.g., incorrect or damaged items).

C. Exchanges

If you'd like to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the replacement item. Once we receive your returned product, we will issue a refund as per the terms outlined above.

D. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team at [Insert email address] immediately. We will resolve the issue by either sending you a replacement or issuing a full refund, and we will cover the return shipping costs.

  • Timeframe: Claims for damaged or incorrect items must be made within 7 days of receiving your order.
  • Documentation: To expedite the process, please provide photos of the damaged product or incorrect item along with your order number.

E. How to Initiate a Return or Refund

To initiate a return or request a refund, please follow these steps:

  1. Contact Us: Email our customer service team at [Insert email address] or call [Insert phone number] with your order number and the reason for the return or refund request.
  2. Return Authorization: You will receive a Return Authorization (RA) number and further instructions on how to send the product back.
  3. Ship the Product: Return the product(s) to the address provided. We recommend using a trackable shipping service for your return.

F. Partial Refunds

In some cases, we may offer partial refunds for opened or used products that are returned in less-than-perfect condition. This decision will be made on a case-by-case basis.

3. Cancellations

If you wish to cancel your order, please contact us as soon as possible at [Insert email address] or [Insert phone number]. We process orders quickly, and once an order is shipped, it cannot be canceled. However, if your order has not yet been processed or shipped, we will make every effort to accommodate your cancellation request.

4. Special Promotions and Discount Codes

  • Discounts and Promotions: If you used a discount code or took advantage of a promotion, the refund will be based on the discounted price, and the discount may no longer be applicable to the return or exchange.
  • Free Shipping Offers: If your order qualified for free shipping and the returned items cause your order to fall below the free shipping threshold, the standard shipping fee will be deducted from your refund.

5. Contact Us

If you have any questions or concerns regarding our shipping or refund policy, please contact us:

Customer Service Email: [Insert email address]
Phone: [Insert phone number]
Physical Address: [Insert physical address]